Donna, what I do is open the message that I am interested in answering
directly, right click on the name in the FROM: line and left click on "add
to address book".  This puts the person's e-mail address in your contact
list/address book.  Then you can send them e-mail direct. I also go into my
address book to the particular person's name and list the names they are
researching and any other relevant information I may need later.  Otherwise,
later on I may not remember why I contacted them in the first place (aka a
senior moment).  Hope this helps you.  Cheryl