Our
Moving Experience with U-Haul
U-Haul really made our move difficult.
The last week in July 2001 we reserved a
26 foot diesel moving van for the 1st of
September 2001 paying the deposit on that day.
Because of the Labor day weekend we wanted
to make sure we had the van on that day.
U-Haul assured us that there would a van
for us on that day. I have a letter of confirm-
ation dated August 2, 2001.
We had to be out of our house on the 1st
of Sept 2001, so the new owners could
move in.
Well, we didn't get a U-Haul Van on the 1st
or the 2nd or the 3rd. It wasn't until
about 3:30 PM on the 4th of September that
we were able to get the moving van. We
phoned all day Friday, 31st August and all
day Saturday 1st of September and always
the same answer: "We don't have a van available
for you, Mr. Boyd". One time one of
the people who answered the phone said in
anger "well call Ryder then".
My question was (as still is) why did they
promise me a moving van, take my money,
and then did not have a Van for me on the
first day of September?
Most of our furniture and belongings sat
outside the night of the 1st of Sept, and
then we were able to put all of our possessions
in garages and other buildings for two
more days and nights while waiting for a
U-Haul van. I have photos of our furniture
and other belongings as they sat outside.
Thankfully it did not rain that night.
We finally got a Van about 3:30 PM on Wednesday
4th of September and made our
move on the 4th and fifth of September,
2001. Incidentally, we were moving to
Rogers City, Michigan about 4 1/2 hour drive
in the van.
I had people waiting to load the van that
I was paying by the hour. I had people
waiting to Unload the van when we reached
our destination. I had to pay them
regardless of whether they were working
or not.
I have to tell you that this was one of the
worst experiences of my life and I would
never use U-Haul again!
U-Haul please contact me at your earliest convenience. Our number was 09035863.
Richard G. Boyd
568 W. Friedrich Street
Rogers City, Michigan 49779
Return to Main Boyd
Site
Contact me for more information RichBoyd@core.com
For your moving experience see HaulerNorm
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